SHIPPING & RETURNS

SHIPPING POLICY

We ship our products with major national carriers like FedEx, UPS and USPS. Shipping costs will be calculated for you automatically during the checkout process based upon your delivery address.

RETURN & EXCHANGE POLICY

Our mission at Gary Austin Advertising and The Pen Guy is simple, provide our customers outstanding customer service and to treat them like family.  Simply put, we want to provide you with great products for a great value. If you have an issue with your order, please, call us right away so we can address the issue. Our toll free number is (800) 532-8666. 

 

Cancellations and Refunds:

If you need to cancel your order before it has been produced there is no charge. If you receive your order and there is a mistake or if the product is not printed accurately or according to the proof you were provided, you will get a full refund or we will redo the order.